Social Sharing: How AI Masters the Art of Human Connection

Discover how our AI taps into the psychology of social sharing, crafting content that resonates emotionally, aligns with personal identity, and leverages social currency.

How to Make OKRs Simple

Simplify OKRs to grow your business and enhance customer experience. Learn how to focus on the right goals, align your team, and drive success with a streamlined OKR approach.

Like Canva for CX Design

Like Canva for CX Design: Discover how customer experience management (CXM) mirrors visual design with simple, affordable tools that allow any business, regardless of budget, to create impactful customer journeys.

How to Implement and Follow a Customer-Centric Strategy?

Struggling to connect with your customers and drive loyalty? This blog will guide you through implementing a customer-centric strategy using Viral CX AI. Learn how to define your vision, mission, and values, identify your ideal customer, map their journey, address their pains and needs, set clear objectives, and create impactful content. Enhance customer satisfaction and achieve growth with our AI-driven approach.

Why We Share Peak Moments of Our Experiences

Simply providing “good” customer experiences isn’t enough to get people talking. What truly gets shared are moments that evoke strong emotions, inspire, teach something new, or foster a sense of community. In today’s competitive market, businesses can’t just be “good”; they need to create memorable peak moments that leave a lasting impact.

How to improve customer experience

Unlock the secrets to elevating your customer experience (CX) from transactional encounters to building enduring community connections. Dive into the essence of CX as a continuous journey that weaves through every interaction your brand has with customers, starting from the initial advertisement to post-purchase engagement and beyond. This article illuminates the crucial role of each key-touchpoint, transforming them from mere steps into opportunities to leave a lasting, positive imprint on your customers.

5 Essential phases of the Customer Journey

Welcome to our guide on the customer experience journey, where we take a close look at the key stages that shape how customers interact with and grow to love your brand. It’s not just a series of steps; it’s an evolving story where each chapter is crucial in building a strong relationship between your brand and its audience.

In today’s world, where choices are endless and loyalty is hard to come by, understanding and improving each part of the customer experience is not just helpful, it’s vital. From the first moment a potential customer hears about your brand (Discovery) to the continuous engagement that builds loyalty (Devotion), every phase offers unique opportunities and challenges.

Laying the Foundation for Viral Customer Experience: A Look Through Values, Vision, and Mission

Navigating the competitive digital landscape requires more than just innovation; it demands a deep connection with your company’s core: vision, mission, and values. These aren’t mere words; they’re the narrative heart of your brand story, critical in shaping a viral customer experience.

What is Touchpoint Design?

At the intersection of brand interactions and memorable customer experiences lies the art of touchpoint design. As we venture deeper into the customer-centric era, touchpoint design emerges as a critical factor that shapes brand perceptions and dictates the quality of the customer journey. This article decodes the essence of touchpoint design for the readers of Viral CX.

The CLEAR Concept: Managing Customer’s Expectations

In an era defined by instant information and ever-evolving market dynamics, the art of managing customer’s expectations stands as a one of the pillars for business success. Mismanaged expectations can lead to dissatisfaction, decreased loyalty, and potential business fallout.