---
title: Resources | Software
description: Software | Learn about the psychology of sharing, tactics, and strategies to turn customers into brand evangelists. Drive growth with our free customer journey check tool.
---

[![Viral CX logo black horizontal](https://viralcx.com/hubfs/Viral%20CX%20logo%20black%20horizontalRGB.png)](https://viralcx.com/en/?hsLang=en)

- [English](https://viralcx.com/resources/tag/software)
- [Suomi](https://viralcx.com/fi/resources/tag/ohjelmisto)

- [FEATURES](https://viralcx.com/features?hsLang=en)
- [PRICING](https://viralcx.com/pricing?hsLang=en)
- [RESOURCES](https://viralcx.com/resources)
- [ABOUT US](https://viralcx.com/about-us?hsLang=en)

- [English](https://viralcx.com/resources/tag/software)
- [Suomi](https://viralcx.com/fi/resources/tag/ohjelmisto)

 RESOURCES

# Insights, resources, success stories, and customer experience basics

- [ALL](https://viralcx.com/resources/all)
- [Customer Experience](https://viralcx.com/resources/tag/customer-experience)
- [Customer Journeys](https://viralcx.com/resources/tag/customer-journeys)
- [Viral Playbook](https://viralcx.com/resources/tag/viral-playbook)
- [Software](https://viralcx.com/resources/tag/software)

This is a search field with an auto-suggest feature attached.

- There are no suggestions because the search field is empty.

<https://viralcx.com/resources/tackling-customer-experience-pain-points-in-2025>

Customer Journeys

### [Customer Journey Mapping in 2025: Top CX Pain Points and Trends Explained](https://viralcx.com/resources/tackling-customer-experience-pain-points-in-2025)

Discover how new trends in customer journey mapping are transforming CX in 2025, addressing common pain points, and turning static maps into dynamic,...

 Arttu R.  Apr 29, 2025

<https://viralcx.com/resources/guide-how-to-convince-your-company-to-invest-in-customer-experience-development>

Customer Experience

### [Guide: How to convince your company to invest in customer experience development](https://viralcx.com/resources/guide-how-to-convince-your-company-to-invest-in-customer-experience-development)

Learn how to convince your company to invest in customer experience development with practical steps to win over stakeholders and drive meaningful...

 Arttu R.  Feb 26, 2025

 RESOURCES

## Free tools & help

 THE BOOK

### Viral Customer Experience Book

Don’t get lost in the noise. Become a brand that people can’t help but talk about.

- Insights into the psychology of what makes people talk
- Tactics for turning average customers into brand evangelists
- Strategies for creating social triggers that optimize word-of-mouth marketing
- A step-by-step guide to crafting viral customer experiences

[GET THE BOOK](https://linktr.ee/viralcx)

 FREE TOOL

#### Customer Journey Health Check

Assess how effectively you guide customers from awareness to loyalty. In just 10 questions, gain insights to enhance your customer experience and drive growth. 

[START HEALTH CHECK](https://viral-cx.involve.me/healthcheck)

 HELP CENTER

#### Need help with Viral CX? Check out our Help Center.

[VISIT HELP CENTER](https://help.viralcx.com/en)

## Join Viral CX Insiders!

Weekly newsletter about viral customer experiences, social sharing secrets and trending marketing topics.

![Viral CX logo white horizontal](https://viralcx.com/hubfs/Viral%20CX%20logo%20white%20horizontalRGB.png)

Viral CX Oy

[hello@viralcx.com](mailto:hello@viralcx.com)

### Tools

- [Features](https://viralcx.com/features?hsLang=en)
- [Pricing](https://viralcx.com/pricing?hsLang=en)
- [Sign Up Free](https://app.viralcx.com/en/register)
- [Login](https://app.viralcx.com/en/login)

### Resources

- [Blogs](https://viralcx.com/resources)
- [Help Center](https://help.viralcx.com/en)
- [Customer Journey Check](https://viral-cx.involve.me/healthcheck)
- [Viral CX Book](https://linktr.ee/viralcx)

### Company

- [About Us](https://viralcx.com/about-us?hsLang=en)
- [LinkedIn](https://www.linkedin.com/company/viralcx/)
- [Instagram](https://www.instagram.com/viral_cx/)
- [TikTok](https://www.tiktok.com/@viral_cx)

© 2024 Viral CX  [Privacy policy & Terms of use](https://viralcx.com/privacy-policy-and-terms-of-use?hsLang=en)

[Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software)