--- title: Features description: Optimize customer experiences with Viral CX. Map customer journeys, create targeted content, and drive engagement with AI-driven insights. Sign up for free! image: https://viralcx.com/hubfs/Imported_Blog_Media/vcxcxm.png --- [![Viral CX logo black horizontal](https://viralcx.com/hubfs/Viral%20CX%20logo%20black%20horizontalRGB.png)](https://viralcx.com/en/?hsLang=en) - [English](https://viralcx.com/features) - [Suomi](https://viralcx.com/fi/features) - [FEATURES](https://viralcx.com/features) - [PRICING](https://viralcx.com/pricing?hsLang=en) - [RESOURCES](https://viralcx.com/resources?hsLang=en) - [ABOUT US](https://viralcx.com/about-us?hsLang=en) - [English](https://viralcx.com/features) - [Suomi](https://viralcx.com/fi/features) ## Map your customer journey in under 60 seconds. We've made it easy for you, just choose your industry, tell us about your product and hit "generate." What you'll get is a customer journey map of the all 5 stages of customer journey and standard objectives for each key touchpoint. ![Map your customer journey 1](https://viralcx.com/hubfs/Map%20your%20customer%20journey%201.png "Map your customer journey 1") ![Understand customer needs](https://viralcx.com/hubfs/Understand%20customer%20needs.png "Understand customer needs") ## Spot opportunities Our platform helps you review key customer touchpoints and uncover hidden opportunities. By using our AI to identify customer pain points and understand their true needs, you can discover fresh ways to improve their experience and drive growth. ## Invite your team When your team shares the responsibility for key customer touchpoints, everyone stays aligned and accountable. By working together, your organization can quickly spot and solve problems, make smart improvements, and create a smoother customer experience.  ![Take action and follow the results](https://viralcx.com/hubfs/Take%20action%20and%20follow%20the%20results.png "Take action and follow the results") ![Set objectives for key interactions](https://viralcx.com/hubfs/Set%20objectives%20for%20key%20interactions.png "Set objectives for key interactions") ## **Set clear OKRs for every touchpoint** Define clear objectives and key results for each customer touchpoint. This helps your team focus on measurable targets, track progress, and continuously improve the customer experience. ## Let our AI assist you Just tell us how your company works and who your target audience is. Our AI will use that information to give you tailored insights and recommendations for improving your customer experience. ![vcxchatbot](https://viralcx.com/hs-fs/hubfs/vcxchatbot.png?width=240&height=240&name=vcxchatbot.png "vcxchatbot") ![Viral CX-customer-centric-strategy](https://viralcx.com/hubfs/Viral%20CX-customer-centric-strategy.png "Viral CX-customer-centric-strategy") ## Customer-Centric Strategy with OKRs Developing a customer-centric strategy can be challenging without the right tools and insights. Many businesses struggle to understand their customers’ journeys and align their efforts accordingly, leading to ineffective actions and missed opportunities. By leveraging customer journey insights and clear OKRs, our tool ensures your efforts are aligned with your vision, mission, and values. This alignment delivers a tailored experience that meets your customers’ needs, driving engagement and fostering loyalty. With Viral CX, create strategies that not only resonate with your audience but also deliver measurable results.  [FREE & PREMIUM PLANS](https://viralcx.com/pricing?hsLang=en) USE CASES ## Who is Viral CX for? ### For Marketers **Feeling stretched thin with limited resources, tight deadlines, and challenges reaching your customers?** You’re not alone—many marketers face the same pressure, juggling multiple tasks yet struggling to see results. Missed deadlines and underperforming campaigns can slow brand growth and add to your stress. **Viral CX is here to change that.** Our software simplifies your marketing by mapping customer journeys, setting clear goals, and delivering actionable AI insights. With Viral CX AI, you’ll manage resources more efficiently, save time, and connect with your audience in a meaningful way. Streamline your process, get real results, and leave the burnout behind. [SIGN UP FOR FREE](https://app.viralcx.com/en/register) ### For CX Managers & Brand Strategists **Need a simple way to map the customer journey and build a customer-centric strategy?** If your current approach to understanding customer behavior feels scattered and inefficient, you’re not alone. Without a clear journey map, creating a customer-focused strategy can be a guessing game, often leading to missed opportunities and disappointed customers. **Viral CX is here to streamline the process.** Our AI-driven platform makes it easy to map the customer journey and unify it into a cohesive strategy. With clear OKRs and actionable insights, you’ll visualize and improve every customer touchpoint, fostering a customer-centric approach that boosts satisfaction and loyalty. [SIGN UP FOR FREE](https://app.viralcx.com/en/register) ### For Agencies **Today’s marketing agencies face bigger challenges than ever.** With content everywhere, standing out means focusing on quality, not quantity. Agencies now spend more time on in-depth research and aligning strategies before they even begin working with clients. This added preparation can slow down projects and strain resources. To stay ahead, agencies need to go beyond task management and develop smart, data-driven strategies. **Viral CX makes strategic planning and service design easy.** Collaborate seamlessly with clients, mapping every detail of the customer journey and crafting tailored strategies—all in one place. Increase efficiency, inspire creativity, and deliver exceptional results with Viral CX by your side. [SIGN UP FOR FREE](https://app.viralcx.com/en/register) ### For Franchise **Franchise companies face unique challenges in delivering a consistent customer experience across locations.**  Coordinating brand messaging, ensuring quality standards, and addressing varied customer needs can stretch resources and create inefficiencies. Franchise owners often juggle multiple roles, leaving little time to focus on strategic improvements. To thrive, franchises need a streamlined, data-driven approach that unifies their brand while allowing flexibility at each location. **Viral CX makes customer journey mapping and strategy planning easy and scalable for franchise companies.**  Collaborate with franchisees to map customer interactions, set clear objectives, and create tailored experiences—all within one platform. Boost brand consistency, enhance customer satisfaction, and empower franchisees to deliver results that strengthen your entire network [SIGN UP FOR FREE](https://app.viralcx.com/en/register) ### For Service Designers **Need a simple way to map the customer journey and make your design simple to implement ?** Viral CX empowers service designers to create impactful, customer-centric experiences. With intuitive customer journey mapping, insights into customer needs and pain points, and tools for setting measurable goals, Viral CX helps service designers turn data into actionable strategies. Collaborate seamlessly with your team, align on key objectives, and design journeys that truly resonate with customers, all in one platform. [SIGN UP FOR FREE](https://app.viralcx.com/en/register) # Effortles tool to build and implement your customer experience strategy Our AI-powered platform makes it easy for you to create a seamless customer experience and identify missed opportunities at every touchpoint.   [SIGN UP FOR FREE](https://app.viralcx.com/en/register) [BOOK A DEMO](https://calendly.com/arttu-ruotsalainen-viralcx/30min) ## Join Viral CX Insiders! Weekly newsletter about viral customer experiences, social sharing secrets and trending marketing topics. ![Viral CX logo white horizontal](https://viralcx.com/hubfs/Viral%20CX%20logo%20white%20horizontalRGB.png) Viral CX Oy [hello@viralcx.com](mailto:hello@viralcx.com) ### Tools - [Features](https://viralcx.com/features) - [Pricing](https://viralcx.com/pricing?hsLang=en) - [Sign Up Free](https://app.viralcx.com/en/register) - [Login](https://app.viralcx.com/en/login) ### Resources - [Blogs](https://viralcx.com/resources?hsLang=en) - [Help Center](https://help.viralcx.com/en) - [Customer Journey Check](https://viral-cx.involve.me/healthcheck) - [Viral CX Book](https://linktr.ee/viralcx) ### Company - [About Us](https://viralcx.com/about-us?hsLang=en) - [LinkedIn](https://www.linkedin.com/company/viralcx/) - [Instagram](https://www.instagram.com/viral_cx/) - [TikTok](https://www.tiktok.com/@viral_cx) © 2024 Viral CX  [Privacy policy & Terms of use](https://viralcx.com/privacy-policy-and-terms-of-use?hsLang=en) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software)