Build irresistible customer journey
Turn your customer experience into a competitive advantage. Map every touchpoint, set clear goals, and align your team to deliver journeys that keep customers coming back.
Simple, measurable, and built for growth.
92% of people trust word-of-mouth over any form of advertising. Our AI-powered platform helps you build a journey your customers can't help but share.
We transform customer journeys
Our AI-powered platform simplifies the control of customer experience. Say goodbye to starting from scratch and hello to pre-built journey maps and intelligent strategies tailored to your needs.
• Analyze customer behaviors with data insights and feedback.
• Spot opportunities at every customer touchpoint.
• Define and track clear goals, aligning your team and keeping everyone focused.
11
different industries already served.
5.7x
The best customer experiences drive 5.7x more revenue
86%
86% of customers are willing to pay more for a great experience
5 steps to better customer experience
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1. The Foundation
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2. Your Customers
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3. Journey Mapping
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4. Key Results
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5. Content Creation
Vision, Mission, and Values
First, we’ll help you clarify your vision, mission, and values. Why? Vision defines where you want to go. Mission explains how you’ll get there. Values represent the principles you stand for and guide your actions. Vision, mission, and values not only help your organization work toward a shared goal, but they guide our AI too.
Got them covered? No problem—simply input them into our app and proceed to the next step.
Ideal Customer Profile
We’ll assist you in defining your Ideal Customer Profile—the customers who need your service most and will benefit the most from it. These are the customers who will drive your business towards healthy and profitable growth.
Already know your Ideal Customer? No problem—simply input the profile using our easy sliders and dropdowns in the app, and move on to the next step.
Customer Journey Mapping
We’ll build a customer journey for you and help you identify your customers’ pains and needs at different stages, ensuring you meet their expectations from discovery to ultimate loyalty.
“Customer-obsessed organizations reported 41% faster revenue growth, 49% faster profit growth, and 51% better customer retention than those at non-customer-obsessed organizations.”
-Forrester 2024
Objectives and Key Results (OKRs)
We’ll help you define clear Objectives and Key Results that drive your business growth and transform it into a truly customer-centric organization. This model ensures continuous development and alignment with your goals.
“Objectives and Key Results were instrumental in driving the Google’s early growth.” – John Doerr, Measure what matters 2017
Create targeted content with our smart AI
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Simple tool for irresistible customer experience
Introducing Viral CX—an intuitive tool for mapping your customer journey. We don’t just identify touchpoints; we turn them into campaigns that drive customer engagement.
From social media interactions to in-store visits, each phase is a key part of your customer’s experience. Viral CX gives you the insights to understand your customers and motivates them to share their journey.
Vision, Mission, and Values
We'll help you clarify your vision, mission, and values, which are crucial for guiding your business growth and our AI helper.
Ideal Customer Profile
We'll help you identify your customer's demographics, pain points, buying behaviors, and more.
Customer Journey Mapping
We’ll build your customer journey and help you identify customers’ pains and needs at every stage, ensuring you meet their expectations from discovery to ultimate loyalty.
Objectives & Key Results (OKRs)
We’ll help you define clear OKRs that drive your growth and transform into a truly customer-centric business.
Content Creation
Create content tailored to your customer profile with our smart AI helper. From social media posts to blogs, SEO suggestions, campaign ideas, and more.
What our customers say
"Viral CX gives an unfair advantage for the companies implementing it"
"Here’s where Viral CX's magic lies. It’s a shared tool that lives on in daily work. Not a disposable document, but a dynamic and living tool for monitoring and guidance. I'm an investor in over 15 companies. I steer suitable companies to become users of Viral CX."
“I wish I had had something like Viral CX years ago.”
Viral CX Plans
Freemium
0€/mo
For a single user.
No credit card needed. Free to use for as long as you want. Clarífy your mission and ideal customer, build a customer journey map, define objectives and key results.
- AI Onboarding
- Ideal Customer Profile
- Objectives and Key Results
- Customer Journey Mapping
- Viral Customer Experience exclusive knowledge base
Pro
38€/mo
Invite multiple users.
AI Tools for actions, objectives and key results, customer pains and needs and content creation.
- Everything in Freemium +
- Invite multiple users
- Unlimited AI Content creation, tailored to your brand and customers
- AI Documenting successes and failures of Key Results (Coming soon)
- Customer feedback analyzation and actions (Coming soon)
Enterprise
Custom
Get in touch for a custom quote.
We'll help you and your team to start building irresistible customer experience.
- Everything in Pro +
- Personal onboarding
- Advanced AI tools
- Reporting
- Custom features request
Create your account in minutes. No credit card needed.
Use our intuitive tools to start mapping and understanding your customer interactions.
Establish objectives and key results for your key touchpoints to drive strategy.
Invite team members to collaborate and align on customer-centric strategies.
Are you missing key opportunities in your Customer Journey?
Discover hidden gaps in your customer experience with our 10-question Customer Journey Health Check. Find out if you're making the most of every interaction or leaving growth potential untapped. Gain quick, actionable insights to strengthen your customer journey, boost loyalty, and drive results.
Ready to reveal what you might be missing? Let's begin.
Got questions?
Here, you’ll find insights on everything from our unique approach to customer experience, to the science behind our viral strategies, and how we can help transform your brand narrative.
Whether you’re a seasoned entrepreneur looking for innovative ways to engage with your customers, or you’re just starting your business and want to establish strong customer relationships from the get-go, we’re here to guide you.
If you can’t find the answer you’re looking for, don’t hesitate to get in touch. We’re always ready to help you navigate your way to exceptional customer experiences. Dive in, and let’s start the conversation!
What is Viral CX and how does it differ from traditional marketing strategies?
Viral CX is an AI-powered platform designed to help businesses create and optimize customer journeys. It aligns your marketing efforts with your company’s vision, mission, and values, ensuring that every customer interaction is meaningful and strategically driven.
Unlike traditional marketing strategies that often rely on broad, one-size-fits-all approaches, Viral CX focuses on personalization and automation. It uses AI to map customer journeys, identify pain points, and tailor strategies to meet specific customer needs, making your marketing more targeted, efficient, and effective.
What are the key components or elements of Viral CX that I need to understand and implement?
The key components of Viral CX that you need to understand and implement are:
1. Customer Journey Mapping: Viral CX helps you automatically map out the entire customer journey, from initial awareness to post-purchase engagement. This ensures you understand every touchpoint and can strategically plan your interactions.
2. AI-Driven Insights: The platform uses AI to analyze customer behavior and identify pain points and needs at each stage of the journey. These insights allow you to tailor your approach, ensuring your marketing and customer experience strategies are highly targeted and effective.
3. Objectives and Key Results (OKRs): Viral CX allows you to define specific objectives and key results for each touchpoint in the customer journey. This helps you align your efforts with your business goals, track progress, and make data-driven decisions to continuously improve your strategies.
By understanding and implementing these components, you can create a customer-centric strategy that drives engagement, satisfaction, and growth.
How can Viral CX drive customer engagement and organic growth?
Viral CX drives customer engagement and organic growth by leveraging AI to create personalized, relevant customer experiences that resonate with your target audience. By mapping out the entire customer journey and identifying key touchpoints, Viral CX ensures that each interaction is strategically designed to meet your customers’ needs and preferences. This tailored approach increases engagement, as customers feel more connected and understood.
Additionally, by setting clear objectives and key results (OKRs) for your customer interactions, Viral CX helps you align your marketing efforts with your business goals, leading to more effective strategies that naturally foster customer loyalty and word-of-mouth referrals. The result is a sustainable, organic growth driven by satisfied customers who are more likely to share their positive experiences with others.
Can Viral CX be applied to any industry or business size?
Yes, Viral CX can be applied to any industry or business size. The platform is designed to be versatile and adaptable, making it suitable for both small businesses and large enterprises across various industries. Whether you’re in consulting, tech, hospitality, or another field, Viral CX’s tools for customer journey mapping, AI-driven insights, and strategic planning can be customized to fit your specific needs.
How can I measure the success and effectiveness of my Viral CX efforts?
You can measure the success and effectiveness of your Viral CX efforts through several key metrics:
1. Customer Engagement Metrics: Track metrics like click-through rates, time spent on your website, and social media interactions to see how well your content and customer interactions resonate with your audience.
2. Conversion Rates: Monitor the percentage of customers who take desired actions, such as making a purchase, signing up for a newsletter, or filling out a contact form. An increase in conversion rates indicates that your customer journey and touchpoints are effectively driving desired outcomes.
3. Customer Satisfaction and Loyalty: Use customer satisfaction surveys, Net Promoter Scores (NPS), and repeat purchase rates to gauge how satisfied your customers are and how likely they are to remain loyal to your brand.
4. Objective and Key Results (OKRs): Viral CX allows you to set specific objectives and key results for each touchpoint in the customer journey. Regularly review these OKRs to assess whether you’re meeting your strategic goals and where adjustments may be needed.
5. Revenue Growth: Ultimately, measure the impact of your Viral CX efforts on your bottom line. Increased customer engagement, satisfaction, and loyalty should translate into higher sales and revenue growth over time.
By consistently monitoring these metrics, you can evaluate how well Viral CX is helping you achieve your business goals and make data-driven adjustments to optimize your strategy.
What Does the AI Do in Viral CX?
Our AI supports you throughout onboarding, helping you clarify your vision, define your ideal customer, and identify your customers’ pains and needs. The more information you provide, the better our AI understands your business, enabling it to deliver tailored insights, key results, content, and actions. Here, context is king—help the AI to help you
Our AI platform prioritizes your data privacy. We ensure that your business information remains secure and is not shared with external parties or used for purposes beyond delivering our services. When integrated with OpenAI’s API, we comply with their security protocols to safeguard your data.
What makes Viral CX's AI special?
1. Educated in the Psychology of Sharing
Our AI is designed to understand what drives people to share their experiences. By tapping into principles of social psychology, it helps you craft moments that resonate with your customers, making them more likely to share their journey with others.
2. Tailored to Your Business
As you provide more information about your vision, mission, values, and products, our AI learns the unique nuances of your business. This enables it to deliver insights and recommendations that align perfectly with your goals and strategies.
3. Empathetic to Your Customers
Our AI doesn’t just understand your business—it also understands your customers. By analyzing customer pains, needs, and behaviors, it helps you pinpoint opportunities to enhance their experience at every touchpoint.
4. Integrated with Your Customer Journey
From onboarding to setting objectives and key results (OKRs), Viral CX’s AI supports you at every stage of the customer journey. It ensures that every action you take is backed by data, context, and a deep understanding of what matters most to your customers.
With Viral CX, you’re not just getting AI-powered insights—you’re getting a trusted partner dedicated to making customer experience meaningful, measurable, and shareable.
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Weekly newsletter about viral customer experiences, social sharing secrets and trending marketing topics.