Build Your CX Strategy

Viral CX is an AI-powered platform designed to help businesses create and optimize customer journeys. It aligns your marketing efforts with your company’s vision, mission, and values, ensuring that every customer interaction is meaningful and strategically driven.

Unlike traditional marketing strategies that often rely on broad, one-size-fits-all approaches, Viral CX focuses on personalization and automation. It uses AI to map customer journeys, identify pain points, and tailor strategies to meet specific customer needs, making your marketing more targeted, efficient, and effective.

The key components of Viral CX that you need to understand and implement are:

1. Customer Journey Mapping: Viral CX helps you automatically map out the entire customer journey, from initial awareness to post-purchase engagement. This ensures you understand every touchpoint and can strategically plan your interactions.

2. AI-Driven Insights: The platform uses AI to analyze customer behavior and identify pain points and needs at each stage of the journey. These insights allow you to tailor your approach, ensuring your marketing and customer experience strategies are highly targeted and effective.

3. Objectives and Key Results (OKRs): Viral CX allows you to define specific objectives and key results for each touchpoint in the customer journey. This helps you align your efforts with your business goals, track progress, and make data-driven decisions to continuously improve your strategies.

By understanding and implementing these components, you can create a customer-centric strategy that drives engagement, satisfaction, and growth.

Viral CX drives customer engagement and organic growth by leveraging AI to create personalized, relevant customer experiences that resonate with your target audience. By mapping out the entire customer journey and identifying key touchpoints, Viral CX ensures that each interaction is strategically designed to meet your customers’ needs and preferences. This tailored approach increases engagement, as customers feel more connected and understood.

Additionally, by setting clear objectives and key results (OKRs) for your customer interactions, Viral CX helps you align your marketing efforts with your business goals, leading to more effective strategies that naturally foster customer loyalty and word-of-mouth referrals. The result is a sustainable, organic growth driven by satisfied customers who are more likely to share their positive experiences with others.

Yes, Viral CX can be applied to any industry or business size. The platform is designed to be versatile and adaptable, making it suitable for both small businesses and large enterprises across various industries. Whether you’re in consulting, tech, hospitality, or another field, Viral CX’s tools for customer journey mapping, AI-driven insights, and strategic planning can be customized to fit your specific needs.

You can measure the success and effectiveness of your Viral CX efforts through several key metrics:

1. Customer Engagement Metrics: Track metrics like click-through rates, time spent on your website, and social media interactions to see how well your content and customer interactions resonate with your audience.

2. Conversion Rates: Monitor the percentage of customers who take desired actions, such as making a purchase, signing up for a newsletter, or filling out a contact form. An increase in conversion rates indicates that your customer journey and touchpoints are effectively driving desired outcomes.

3. Customer Satisfaction and Loyalty: Use customer satisfaction surveys, Net Promoter Scores (NPS), and repeat purchase rates to gauge how satisfied your customers are and how likely they are to remain loyal to your brand.

4. Objective and Key Results (OKRs): Viral CX allows you to set specific objectives and key results for each touchpoint in the customer journey. Regularly review these OKRs to assess whether you’re meeting your strategic goals and where adjustments may be needed.

5. Revenue Growth: Ultimately, measure the impact of your Viral CX efforts on your bottom line. Increased customer engagement, satisfaction, and loyalty should translate into higher sales and revenue growth over time.

By consistently monitoring these metrics, you can evaluate how well Viral CX is helping you achieve your business goals and make data-driven adjustments to optimize your strategy.

Our AI supports you throughout onboarding, helping you clarify your vision, define your ideal customer, and identify your customers’ pains and needs. The more information you provide, the better our AI understands your business, enabling it to deliver tailored insights, key results, content, and actions. Here, context is king—help the AI to help you

Our AI platform prioritizes your data privacy. We ensure that your business information remains secure and is not shared with external parties or used for purposes beyond delivering our services. When integrated with OpenAI’s API, we comply with their security protocols to safeguard your data.

1. Educated in the Psychology of Sharing

Our AI is designed to understand what drives people to share their experiences. By tapping into principles of social psychology, it helps you craft moments that resonate with your customers, making them more likely to share their journey with others.

2. Tailored to Your Business

As you provide more information about your vision, mission, values, and products, our AI learns the unique nuances of your business. This enables it to deliver insights and recommendations that align perfectly with your goals and strategies.

3. Empathetic to Your Customers

Our AI doesn’t just understand your business—it also understands your customers. By analyzing customer pains, needs, and behaviors, it helps you pinpoint opportunities to enhance their experience at every touchpoint.

4. Integrated with Your Customer Journey

From onboarding to setting objectives and key results (OKRs), Viral CX’s AI supports you at every stage of the customer journey. It ensures that every action you take is backed by data, context, and a deep understanding of what matters most to your customers.

With Viral CX, you’re not just getting AI-powered insights—you’re getting a trusted partner dedicated to making customer experience meaningful, measurable, and shareable.