RESOURCES

Insights, resources, success stories, and customer experience basics

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RESOURCES

Free tools & help

THE BOOK

Viral Customer Experience Book

Don’t get lost in the noise. Become a brand that people can’t help but talk about.

  • Insights into the psychology of what makes people talk
  • Tactics for turning average customers into brand evangelists
  • Strategies for creating social triggers that optimize word-of-mouth marketing
  • A step-by-step guide to crafting viral customer experiences
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FREE TOOL

Customer Journey Health Check

Assess how effectively you guide customers from awareness to loyalty. In just 10 questions, gain insights to enhance your customer experience and drive growth. 

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HELP CENTER

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Weekly newsletter about viral customer experiences, social sharing secrets and trending marketing topics.